When will my credit card be charged?
Online purchases will be charged to your credit card when the order is placed.
Can I pay for online purchases with a check or money order?
Currently Visa, MasterCard, Discover, American Express and Paypal are the only acceptable forms of payment for your online purchases.
How do I know my credit card number will be safe on the Internet?
We take seriously the security for all personal and non-personal information associated with our visitors and customers. We use Secure Socket Layer (SSL) encryption technology.
Do you charge sales tax?
Yes, but sales tax will only be charged on shipments to Ohio and Pennsylvania.
Which credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express credit cards.
Why do I have to pay sales tax on items and on shipping?
Wendell August has retail and workshop operations located in both Ohio and Pennsylvania. Therefore, sales tax is applied to items shipped to these two states and is based on their individual sales tax rates. Sales tax is also calculated on shipping charges in Pennsylvania because it is, by law, a taxable service.
Can I pay for online purchases with a Wendell August Gift Card?
No. You may purchase a Gift Certificate that can be used to order on the website. A Gift Card is only redeemable by visiting any of our three company stores or over the phone by calling 1-800-923-4438.
My organization is Tax Exempt, can I place an order online and have the tax removed?
No. Our website will always calculate tax on your order and transfer into our ordering system with tax intact. To place an order for a Tax Exempt organization, please call the Customer Service Manager at 1-800-923-4438. You will need to provide your Tax Exempt forms, she will set up an account for your organization and place your order over the phone.